Shipping & Returns

Shipping

Georgia Brace & Spine offers a variety of shipping options, including overnight and standard ground delivery.

Orders received by 3:00 PM Eastern Time on business days are generally processed and shipped the same business day. Orders received after 3:00 PM, on weekends, or on holidays will generally be processed on the next business day.

Shipping times may vary based on the shipping method selected, product availability, destination, and circumstances outside of our control.

Warranty

Products sold by Georgia Brace & Spine are covered by the applicable manufacturer's limited warranty, when provided by the manufacturer. Warranty coverage generally applies to defects in materials and workmanship and may vary by product and manufacturer.

Warranty coverage does not necessarily include damage resulting from misuse, abuse, improper use, unauthorized modifications, normal wear and tear, or other conditions excluded by the manufacturer's warranty.

For questions regarding warranty coverage or to initiate a warranty claim, please contact Georgia Brace & Spine. We will assist you in determining the appropriate next steps.

Returns & Exchanges

To initiate a return or exchange, please contact Georgia Brace & Spine to obtain a Return Authorization Number (RA#). Returns or exchanges made without prior authorization may not be accepted.

Unless otherwise specified for a particular product, eligible products must be returned within 30 days of the original purchase date.

Products must be returned in accordance with our return requirements and may be subject to inspection before a return, exchange, or credit is approved.

Certain products may not be eligible for return or exchange due to their nature, condition, customization, fitting, use, or applicable health and safety requirements.

Please contact us before returning any product. We will provide instructions regarding the return process and any applicable requirements.